Returns & Exchanges
At Connected Cannabis Co., we want you to be fully satisfied with your premium apparel purchases, which is why we offer a 30-day window for returns or exchanges on unworn items. Please ensure all original tags are attached and the items are in their original packaging to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in their original shipping box or a similar mailer, ensuring all original hangtags and labels are included.
Ship It Back
Download and print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund or ship your exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing